Engagement | Retention | User ExperienceAt ibGuru, we believe that success isn’t just about providing great content—it’s about ensuring our students and school users are truly benefiting from it. As a Customer Success Manager, you’ll take an active role in supporting, engaging, and guiding users to maximize their ibGuru experience.
What You’ll Do
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Proactively reach out to students, teachers, and schools to ensure they are benefiting from ibGuru.
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Identify inactive or struggling users and provide personalized assistance to increase engagement.
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Gather and analyze feedback from students, parents, and educators, sharing insights to improve the product.
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Educate users on premium features, ensuring they know how to make the most of ibGuru.
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Assist in reducing churn by addressing concerns and improving user satisfaction.
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Collaborate with Customer Support to spot recurring issues and implement solutions.
Who We’re Looking For
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Empathetic communicator – You genuinely care about students’ success.
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Organized and proactive – You take initiative and solve problems before they arise.
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Experience in education or edtech is a big plus.
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Familiarity with IB or other international curricula is preferred.